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Customer Service

We pledge and provide nothing less than world-class customer service.

Please notify us immediately if you have a question or experience any problem whatsoever with our products. We respond to most inquiries within 24 hours, Monday thru Friday. Prices and shipping policy are subject to change without notice.

Instructions for Use & Warranty
Click here to download and print them. A link is also included with your order confirmation email.

Shipping & Delivery
Orders placed by 12:00 noon EST, are normally shipped the same day, Monday thru Friday, or the next non-holiday business day. Orders shipped via expedited method received by 12:00 noon EST ship the same day. Expedited orders received after noon EST will ship the next business day.

Privacy & Security
We respect your privacy... seriously. All payment information is processed by secure third party providers. No credit card or financial data is viewed or stored by us. Any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is sold or shared with any other individual, company or agency, ever. Occasionally, we may contact you to make you aware of upcoming products or specials. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to, or unsubscribe from our newsletter.

Returns & Replacements
No worries, no restocking fee, no RMA required. We want you to be completely satisfied with your purchase. Please include a copy of your packing slip or invoice, package carefully and ship using a traceable method to:

Attn: Returns
Panalpina Inc
1009 W. Middlesex Ave.
Port Reading, NJ 07064 USA

Returns may be made within 30 days of purchase for a full refund, not including original or return shipping costs. We will immediately process your refund, no questions asked.

XUME Adapters have a one-year limited warranty. The Warranty is downloadable along with the Instructions for Use link (see above) and a link is also included with your order confirmation email.

Customer Service

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